TelePacific Communications

TelePacific Services and Provider Strengths

TelePacific Communications is a facility based Competitive Local Exchange Carrier (CLEC) headquartered in Los Angeles. In business since 1998, the company provides services on TelePacifics' owned switches and network infrastructure, including local and long distance voice, dedicated Internet access, private networking, and data transport services as well as bundled voice and Internet solutions.

As part of its commitment to quality of service, the company has put metrics in place that create visibility and accountability throughout the organization.  TelePacific reviews on an organizational level each week; discussing and working every issue, every account, and every customer experience. With this attention to detail, TelePacific can continuously focus on opportunities for improvement.

TelePacific is a single-source provider to business clients. Serving markets in California and Nevada including Los Angeles, Orange County, Inland Empire, Palm Springs, San Diego, San Jose, San Francisco, East Bay, North Bay, Greater Sacramento, Stockton, Modesto, Fresno, Bakersfield and in Las Vegas, Nevada. Major metro areas of Austin, Corpus Christi, Dallas, Houston, and San Antonio with more than 10,000 fiber miles and a network of 4 carrier hotels and 22 central offices in Texas.

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Relocating? We can assist to confirm availability BEFORE you move. Relocating? We can assist to confirm availability BEFORE you move. Considering opening a branch office in another state? Who offers the lowest rates? We can confirm if your current provider is there and offers a MPLS solution as well!

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Industry News TelePacific to Acquire MegaPath’s Fixed Wireless Dec 2010


TelePacific Communications back to providers

TelePacific offers a range of basic communications services designed to give maximum flexibility in building solutions.

Services Offered:

  • Dedicated Voice
    • long distance, local toll, toll-free, advanced features and local (where available)
    • Featuring 6 second billing and precise 4th decimal point rounding.
  • Switched Voice services
    • Long distance, local toll, international, toll-free, calling card, and local (where available).
  • Data services
    • Dedicated T1
    • Fractional T1
    • Bonded T1
    • DS3
  • Web Hosting
  • Integrated voice and data circuits
  • VPN - Virtual Private Networks
  • Bandwidth ranging from fractional T-1 up to DS3
  • Server Co-location
  • Footprint limited to California and Las Vegas

 

CiscoWorld-Class Reliability:

  • 95% of all calls into customer care are answered in 30 seconds or less by a person that can answer and respond to your questions.
  • 93% of all calls into customer care are resolved on the first call.
  • With a team dedicated to accurate invoicing,  99% invoice accuracy.
  • Serving markets in California and Nevada including Los Angeles, Orange County, Inland Empire, Palm Springs, San Diego, San Jose, San Francisco, East Bay, North Bay, Greater Sacramento, Stockton, Modesto, Fresno, Bakersfield and Las Vegas.

Strengths:

  • Customer service -  #1 priority. Network Operations Center (NOC) is available 24 hours a day, 7 days a week to assist existing customers with any technical or maintenance-related issues.
  • A full suite of telecommunications services.
    Whether you need voice and data services, high-speed Internet access, web site hosting, or cost-effective calling features, TelePacific will design a solution for your business.
  • Cisco Powered Network TMAs a Cisco Powered Network TM provider, they can ensure customers higher network availability, more reliable, scalable, and secure services, and faster deployment of network services. Voice services supported by the Lucent 5ESS Switch®

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